Do you have the latest version of your Internet
Browser?
In order to best enjoy this site, be sure you have the most
recent version of your web browser installed. Click here
to download Microsoft Internet Explorer 5.5. Click here for the
latest Netscape browsers.
Other improvements can come from proper settings on your
computer. Refer to your manual or call the technical support team for
your computer or browser.
Use the questions and answers below to help with common problems,
or submit a new question by sending an email describing your problem. I
will try to answer questions as quickly and as completely as I can. I
WANT you to be able to enjoy this site!!
Q: Why do I get a little box with a
red "X" in place of some images
on your website?
A: This website uses "applets" to enhance the
experience. Applets are "mini-applications" that allow for
moving text, photo albums, etc... If you are unable to view some of the
elements on the web pages of this site, click here to
download Microsoft Virtual Machine for Internet Explorer. If you are using Netscape Navigator, click here for more
information. A simple check to see if
you are using Microsoft Virtual Machine follows:
To determine if you
have the Microsoft VM installed on your computer:
If you are
running Microsoft Windows 98 or Windows Me
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1.
On the taskbar at the bottom of your screen, click Start,
and then click Run.
2.
Type: command
3.
At the command prompt, type: jview
If a message displays information about Java, you have the VM installed on your
computer.
If a message displays Bad command or file name, you do not have the VM
installed on your computer.
If you are
running Windows NT 4.0, Windows 2000, or Windows XP
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1.
On the taskbar at the bottom of your screen, click Start,
and then click Run.
2.
Type: cmd
3.
At the command prompt, type: jview
If a message displays information about Java, you have the VM installed on your
computer.
If a message displays 'Jview' is not recognized as an internal or external
command, operable program, or batch file, you do not have the VM installed
on your computer.
Q: Why do some elements of your site
overlap one another?
A: Unfortunately, the web hosting service, due to its
ease of use, has limitations. One is that it uses a "fixed
point" placement code to place elements on your screen. Since some
of us view at different resolutions, using different monitors, the site may
look different. In order to ensure the best quality viewing, set your
browser and your computer to "medium" or 12pt font. More on
this subject follows below.
The problem and
solution are most likely related to display settings for your computer, or your
browser's font preferences. Here's how to adjust both of them:
Set your browser to display Medium (12 pt.)
fonts:
*For Netscape 4 users:
1. Click the 'Edit' menu and choose 'Preferences'. (A
dialog box should appear).
2. From the 'Appearance' menu on the left, choose
'Fonts'.
3. Change your fonts back to the following, default
settings:
For the encoding: 'Western'
Variable Width Font: 'Times New Roman'' Size: 12
Fixed Width Font: 'Courier New' Size: 10
*For IE 4 users:
1. From the 'View' menu, choose 'Fonts' and then check
'Medium'.
*For IE 5 users:
1. From the 'View' menu, choose 'Text Sizes', and then
select 'Medium'.
Set your computer to display small fonts:
1. Click the Start
button in the lower left corner of your screen. (A menu should appear.)
2. Move the mouse over Settings. (A sub-menu should appear.)
3. Click Control Panel. (The Control Panel window should
appear.)
4. Double-click Display. (The Display Properties dialog box
should appear.)
5. Click the Settings tab to bring it to the front.
6. From the Font Size drop-down box, choose Small Fonts.
Note: You may need to restart your computer before the new font size will go into effect.
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